FAQ

Q: Where do I go to see the latest furnishings online?

You can now view our latest furniture here. Do visit us from time to time as we update our website frequently!

Q: Where do I go to download the PDF Catalogues?

You can download our catalogue via the following link here.

Q: How do I use the Partner™ System?

The New Partner™ System is designed to provide a quick quote in less than a minute, giving you fast information to plan for your event with an experience similar to shopping online. To learn how to use it, you can watch the following video here.

Q: Why do you not provide order confirmation/processing through the website?

Events Partner is committed to providing quality customer service. To ensure that all details are obtained smoothly & no omissions are left out. This helps to reduce the unnecessary hassle of refunds, errors, and mistakes made in the event you click or provide the information incorrectly!

Q: Is my personal information safe when I submit it online?

Yes! All information kept with us is confidential. You can find out more details by checking out the Legal & Privacy Policy.

Q: What is your transportation/delivery cost?

Our transportation and delivery are packaged under our Delivery & Setup / Teardown Fees, which include manpower, packaging materials, cleaning materials, and insurance for goods in transit.
Please refer to the Delivery & Setup / Teardown Fees for full details.

Q: What are your cancellation charges?

In the event of cancellation due to unforeseen circumstances, the following charges will apply for any order changes, reduction in items, or cancellation of the full order:
– From order confirmation: 40% of the total bill
– 8 to 14 days before the delivery date: 60% of the total bill
– 6 to 7 days before the delivery date: 70% of the total bill
– 5 days or less before the delivery date, or once items have been delivered onsite: 100% of the total bill
* For fabricated/bespoke items, no cancellations are permitted, and the Hirer will be responsible for paying the full amount.

Q: What payment methods do you accept?

We accept cash, bank transfers, PayNow, and credit card payments via PayPal. Please refer to the Payment Methods for full details