FAQ

Q: Where can I see your latest furniture?

Browse our New Arrivals to see the latest additions to our event furniture collection.
We update this page as new pieces become available.

Q: Where can I download your PDF catalogues?

You can download our PDF catalogues from the Downloads page.
For the latest products and pricing, please refer to our website.

Q: How can I view furniture rental prices on your website?

Register for an account or log in to view our furniture rental prices while browsing the website.

Q: How do I use the Partner™ System?

The Partner™ System lets you browse furniture, select what you need, and request a quotation online.
Watch our step-by-step quotation guide to see how it works.

Q: Can I amend a quotation submitted through the Partner™ System?

Yes. If you need to change your furniture selection or quantities, watch our guide to amending a quotation.
For changes to a confirmed order, please contact our team so we can review your request and advise you accordingly.

Q: Why can’t I confirm an order directly through the website?

Our team reviews each quotation before confirming an order. This allows us to check your furniture requirements, availability, and delivery details, and clarify anything needed for your event.

Q: Is my personal information safe when I submit it online?

We handle the information you provide in accordance with our Legal & Privacy Policy. Please refer to that policy for details on how we collect and use your information.

Q: Do you deliver and set up the furniture?

Yes. We arrange delivery and setup based on your confirmed event requirements.
You can watch our team at work to see what goes into preparing an event space.

Q: What are your transportation and delivery charges?

Transportation is included in our Delivery & Setup / Teardown Fees, which also cover manpower, packaging materials, cleaning materials, and insurance for goods in transit. Please see our Delivery & Setup / Teardown Fees for details.

Q: What are your cancellation charges?

The following charges apply to order cancellations, reductions in items, or other order changes:
– From order confirmation: 40% of the total bill
– 8 to 14 days before delivery: 60% of the total bill
– 6 to 7 days before delivery: 70% of the total bill
– 5 days or less before delivery, or after items have been delivered onsite: 100% of the total bill
* Fabricated and bespoke items cannot be cancelled.
* The Hirer remains responsible for the full amount.

Q: What payment methods do you accept?

We accept cash, bank transfers, PayNow, and credit card payments via PayPal.
Please see our Payment Methods page for details.