Terms & Conditions

Terms Of Hire

• All furniture hire is subject to availability on the requested delivery and collection dates.
  Order reservations become effective only upon our order acceptance/confirmation via Email or WhatsApp, accompanied by an issued invoice through the same channel.
• While we strive to maintain our event furniture in excellent condition, please note that as rentals, they may not be in brand-new condition.
• Events Partner reserves the right to suspend delivery or installation if payment terms are not met. We also retain the right to reclaim furnishings, with associated costs billed to the Hirer/Customer or Company.
• A 5% monthly interest will be applied to overdue accounts that do not adhere to the agreed payment terms.
• Furniture hire does not include Delivery, Setup / Teardown Fees, and Goods and Services Tax (GST).
  Please refer to the Delivery, Setup / Teardown Fees for further details.
• For international orders related to exhibitions/events held in Singapore, GST may not apply. Kindly email us at sales@eventspartner.com.sg for further details.

Rental Duration Policy

• Short-term furniture hire: 1-3 days or 4-6 days in Singapore.
• Mid-term & long-term rentals/contracts: More than 6 days, up to 3 years.
• Any extension beyond the agreed hire period will be treated as a separate hire.

Rental Pricing Policy

Rental pricing is based on consecutive rental days and cannot be split across non-consecutive dates.

Rental Location Policy

• Different Venues: Renting furniture at multiple locations will be considered new orders.
• Same Venue Turnover: Logistics fees will apply for shifting or turnover of furnishings within the same venue.
  Please refer to the Delivery, Setup / Teardown Fees for further details

Handling

The Hirer assumes full responsibility for using the furniture as intended during the rental period.

• Prior to the start of the rental, both Events Partner and the Hirer must jointly inspect the furniture for any defects, which should be addressed at that time.
• The Hirer is required to handle the rented furniture with care and follow all provided safety and operational guidelines.
• Attaching or affixing items to the rented furniture requires prior approval from Events Partner, to ensure the furniture’s integrity is not compromised.
• The Hirer is liable for any delays, costs, or damage resulting from negligent use or loss of the rented furniture, and items must be returned in clean, functional condition.
• In the event of lost or damaged furniture, replacement costs start from a minimum of 300% of the rental value.
• Events Partner assumes no liability for damages when moving items that are not rented from us. If manpower services are required, additional charges will apply.

Self-Collection & Self-Return

You’re welcome to collect and return your furniture yourself, or through a transport provider or representative of your choice.

• Pre-collection check: Our team will inspect the items before collection to ensure they are in good condition and ready for handover.
• On-site handover: When you or your appointed driver arrives, our team will guide you to the items. The collector should inspect the items together with our staff before loading.
• Transfer of responsibility: Once the items have been checked, accepted and handed over, responsibility for the care, handling and safekeeping of the items passes to the hirer. This responsibility remains with the hirer until the items are returned to and accepted by Events Partner.
• Third-party transport: Any transport provider, driver, courier or representative appointed by the hirer is considered to be acting on the hirer’s behalf. The hirer remains responsible for any loss or damage that occurs during loading, transportation, unloading, storage, on-site handling or return.
• Raising concerns: Any concern regarding the condition of the items must be raised with our team before the items leave our premises. Items collected without any concern being raised will be considered received and accepted in good condition.
• Return inspection: All returned items are subject to inspection by Events Partner. Any loss or damage identified upon return may be charged to the hirer in accordance with our applicable damage and replacement policy.

Cancellation

Any cancellation, removal of items, or reduction in quantities after order confirmation will incur the following cancellation fees:

Full Cancellation: Fee applies to the total confirmed order value.

Partial Cancellation: Fee applies only to the cancelled items or quantities.

Fabricated/Bespoke Items: Strictly non-cancellable once confirmed. 100% of the charges remain payable.

All cancellation fees are calculated inclusive of GST.

Exchange / Swap Policy For Undelivered Orders

This policy applies only to orders that have not yet been delivered and must be requested at least 72 hours before the scheduled delivery date. It does not apply to items already delivered onsite, which are fully chargeable at 100%.

• If changes are required after an order has been placed but prior to delivery, a minimum 30% exchange/swap fee based on the hiring cost will be charged, excluding Delivery, Setup / Teardown Fees & GST. This fee covers the blocked rental period and operational costs to facilitate the item exchange.

For swaps involving items already delivered onsite, additional manpower and logistics fees will apply.
Please refer to the Delivery, Setup & Teardown Fees for further details.

Liability

Events Partner Pte. Ltd. is not responsible for any personal injury, death, loss, or damage arising from improper use of furniture, in situations beyond reasonable control.

• Events Partner Pte. Ltd. is not liable for indirect losses resulting from the primary loss or damage, including but not limited to lost income, business, profits, contracts, or data. This applies regardless of whether the cause is negligence, breach of contract, or other reasons.
• These Terms & Conditions do not limit or exclude liability for death or personal injury caused by any act or negligence of Events Partner Pte. Ltd.